SWAT - College of Engineering Student Computer Support

ENGINEERING STUDENT COMPUTER SUPPORT
Do you need help as soon as possible?
Announcements
We now have a troubleshooting page for Solidworks If you still need assistance, you can submit a ticket by clicking on the "Request Help" button above or visit our office in Torgersen 2080 (no appointment necessary).
Engineering Computer Requirement: The computer requirement has received a major update. Please visit our Computer Requirement page for more information.
Microsoft storages changes are in effect For more information, visit this page. Major notes:
-10gb limit for Exchange Online (includes email) and OneDrive
-Student-owned shared resources in Microsoft 365 will need to be transferred to a department
Google Services Information - The university has transitioned mail and calendar services from Google to Microsoft.
- Google Drive has a 5GB storage limit
- Google Photos can no longer be accessed.
- Google Shared Drives must have a faculty/staff sponsor in order to prevent their deletion
Visit this page for more information.
Our office is currently offering support in person and remotely. All support requires a ticket in ServiceNow.
✓ In-person support – Stop by our office anytime during business hours.
✓ Remote support by appointment via Zoom, during business hours. Please email swat@vt.edu to schedule an appointment
✓ Loaning Pickup/Dropoff – No appointment needed during business hours. For pickup, remember to bring your proof of repair.
Self-service is also available via SWAT and 4help tutorials.
Summer 2025 Support Hours
Monday - Friday
1:00PM - 5:00PM (EST)
Loaner Pickup/Dropoff
Monday - Friday
During Support Hours
Or by appointment (email swat@vt.edu)
Office Closures
August 18th-24th
Classes not in session
You can request support by phone at (540) 231-7815, by creating a ticket through our Request Help page, or by email at swat@vt.edu
If you believe you are having hardware issues with your computer, please visit our Hardware Help page.
Interested in working at the SWAT Office? Apply now!