Step 1: Ensure all Windows and Microsoft Updates have been installed and reboot your computer before beginning.  

Step 2:  If already installed, open DyKnow to see what version you have.

  • Select "Communication Settings" on the DyKnow sign on screen
  • Select "Resources" on the left sidebar
  • Your DyKnow version is listed under the "About DyKnow" section

Step 3: If running DyKnow 5.7 run script to remove vulnerability from your computer.

Step 4: Determine your operating system.  Mixed Windows 8/7 does not apply.

Step 5: Determine if you have a 64-bit or 32-bit operating system (client architecture). Mixed 64/32-bit does not apply.

Step 6: Use "Vision" as the product and the results from steps 2-4 to identify and install prerequisites.

Step 7: Download the appropriate version of DyKnow and install by double-clicking on the file. If you missed a pre-requisite DyKnow will prompt you to install it. You can find links to these missing prerequisites by repeating step 6. You may be required to reboot mulitple times.

  • dyknowx64 - for 64-bit operating systems
  • dyknowx86 - for 32-bit operating systems